Terms and Conditions

1. About these terms

These terms apply to every purchase you make through our online shop at gruessen-shop.ch.

The seller and operator of the shop is Sarones GmbH, Grüssenweg 4, 4133 Pratteln, Switzerland (company ID UID: CHE-226.514.684) — referred to below as “Grüssen-Shop” or “we”. We sell our assortment ourselves, so your purchase contract is concluded directly with us. We are not an intermediary and not a marketplace platform for other sellers.

When you place an order, the version of these terms published on the website at that moment applies.

2. Our assortment and delivery area

We carry a kiosk assortment: food, beverages, alcoholic drinks, tobacco and vape products, and selected non-food items.

The products on the website are not yet a binding offer to sell; they invite you to make us an offer, which becomes binding only with your order.

We deliver only to the areas we show for your postcode or address. If your address lies outside these, pickup is available where offered; otherwise an order is not possible.

Product photos, descriptions and details on allergens and ingredients are given to the best of our knowledge. Minor differences in appearance or packaging are not a defect, as long as the product’s essential characteristics are correct.

3. How your order becomes a contract

You add the products you want to the cart. Before you order bindingly, you see the items and the total amount including VAT and any delivery fee.

By clicking the order button you submit a binding offer. The contract is concluded as soon as we accept the order — either by a confirmation or by starting to prepare your order.

We may decline an order in whole or in part, for example if a product is out of stock, details are missing, there is a suspicion of misuse, or our workload does not allow it. If we decline, no contract arises to that extent and any amount already paid is refunded.

4. Prices, fees and vouchers

All prices are stated in Swiss francs (CHF) and include statutory VAT.

Any delivery or service fees are shown separately before you pay.

Vouchers as well as promotional and discount codes can only be redeemed under the stated conditions and within their period of validity.

5. Payment

Payment is made on collection at the shop – by card, TWINT or cash. No online prepayment is currently required.

The order amount is due on collection. By placing an order you bindingly reserve the goods for collection; card payments are processed directly via our payment terminal and we do not store card details.

Age-restricted items (18+) are handed over only on presentation of a valid official ID.

6. Delivery and pickup

We or a delivery service commissioned by us bring your order to the address provided within the delivery area. Alternatively, you collect the order at the displayed location and within the displayed time.

Delivery and pickup times are estimates, not a guarantee — depending on demand and circumstances they may vary. Please be reachable at the address provided at the time of delivery.

If we cannot deliver for reasons within your responsibility — for example a wrong address, no way to reach you, or missing proof of age — our service is deemed performed, and a refund is generally not possible in that case.

For pickup you choose a pickup time on the same day. If you collect late, we cannot guarantee the freshness of the goods.

If you do not collect an order prepared for pickup, your claim to the goods lapses and we may use them otherwise or dispose of them. For orders paid in advance, we refund 50% of the value of the goods in this case; the remaining 50% covers preparation, provision and disposal of the perishable goods. For pay-at-pickup orders, no amount is charged or refunded, as there was no prepayment.

Once we hand the goods to you or to a person authorised to receive them, responsibility for the goods passes to you.

7. Age-restricted products (18+)

We hand over alcohol, tobacco and vape products exclusively to persons aged 18 or over. On handover, we check age and identity using an official ID.

Without valid proof of age, we do not hand over the affected products; the rest of your order is unaffected. For age-restricted products that are not handed over, we cannot refund the purchase price.

Passing age-restricted products on to minors is prohibited. In the event of suspected misuse or breaches of youth-protection rules, we reserve the right to take legal action.

8. Returns

As our assortment consists of food, beverages, tobacco and vape products, returns are excluded for reasons of hygiene and by law.

An exception applies if a product was delivered damaged, defective or not as ordered. In that case, please get in touch quickly at info@sarones.ch.

9. Checking your order and complaints

Please check your order for completeness and obvious defects right when you receive it.

Report obvious complaints to us as quickly as possible, at the latest within 24 hours, at info@sarones.ch.

If a complaint is justified, we will — at our choice — replace the affected product, refund the price in full or in part, or find another fair solution. Beyond that, claims are excluded as far as the law permits.

10. Liability

We are accountable, as the seller, for handling your order correctly. Beyond that, we are liable only for intent and gross negligence, to the extent permitted by law; liability for indirect and consequential damages is excluded.

We do not guarantee that every individual product is available at all times, and we are not liable for delays that lie outside our control.

Mandatory statutory liability — in particular for personal injury and under product liability law — naturally remains in place.

11. Data protection and website content

How we process your personal data is described in our privacy policy (/datenschutz); the Swiss Data Protection Act (DSG) applies.

Texts, images, design and other content of this website belong to us or our licensors and are legally protected. Any use beyond the ordinary use of the shop requires our prior written consent.

12. Final provisions

We may amend these terms. The version published at the time of your order applies to that order; later changes do not affect contracts already concluded.

Should any provision of these terms be invalid, the remaining provisions stay valid.

Swiss law applies exclusively, excluding conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, the mandatory statutory places of jurisdiction apply; otherwise, the place of jurisdiction is the registered seat of Sarones GmbH in Pratteln (Canton of Basel-Landschaft).